Thursday, August 25, 2005

Rio Grande's response...

Wow, a fast reply - they must have to send this out many times a day...

"Dear Heather,

Thank you for your email. The price for item 638960 is currently $108.00. If you refer to page 722 in your catalog you will see under our "pricing guidelines" section that while we do our best to hold prices steady during the course of the year, prices may still change without notice. Prices are always fluctuating due to factors beyond our control such as currency exchange rates, fuel surcharges, freight charges, raw material fluctuations, labor cots, and customs duties. We highly recommend to all of our customers to call and verify pricing before they place an order in order to avoid any surprises.

We understand that higher prices are never good news so if you feel the price of your kit is too high, you can always return it within 30 days for a full refund. I will also send you a current copy of our catalog so that you can have our most up to date pricing information.

If you need any further assistance, please feel free to contact any of our Customer Service Representatives at 800-545-6566 (7 AM - 6 PM, US Mountain Time) or at and they can assist you with any additional questions you may have.

Rio Grande
Written Response"

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