"So, you mean that your August 2005 catalogue is not the most current? How unusual, I guess you'd better send me the most recent one so I can keep up with your prices. Do you re-issue them weekly, I mean, it's still August 2005 isn't it? Or are you currently issuing the 2006 one now?
I understand that prices fluctuate, and most retailers plan their pricing to reflect that. No other US retailler of any kind has EVER charged more than is published in their catalogue - otherwise why bother having a catalogue? Or even a website if you have to phone for the prices?
Also, does that mean that your prices GO DOWN when things like currency fluctuations are in your favour? I highly doubt it - I feel that you are just trying to justify whatever price you want to charge. What exactly increased the price of the Colores resin?
As for returning it, it would cost me MORE than the additional cost - so I'm better off financially to keep it and just swallow your extra fee.
I think this is VERY poor policy, and I will attempt to avoid purchasing from Rio Grande in the future as I could never know what you'd be charging me. I belong to a number of online groups and won't hesitate to give my opinion of Rio Grande's pricing policy in the future.
Heather Taylor"
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